Return & Exchange Policy – handcraftedsclothing.com
Last Updated: [Month/Year]
- Eligibility
- 15-day return window from delivery date
- Items must be:
• Unworn/unused
• With original tags attached
• In original packaging
• Free of stains/damage
- Non-Returnable Items
- Undergarments & intimate wear
- Customized/made-to-order pieces
- Final sale items (marked “non-returnable”)
- Accessories with hygiene seals (broken)
- Return Process
- Initiate return via your account dashboard
- Print prepaid return label (US only)
- Securely package items
- Drop at carrier location or schedule pickup
- Refund Details
- Processing time: 5-10 business days after receipt
- Original shipping fees non-refundable
- Refund issued to original payment method
- Store credit option available
- Exchanges
- Size/color exchanges based on availability
- Must meet same return conditions
- Customer covers reshipping costs
- Faster processing than refunds
- International Returns
- Customer responsible for return shipping
- Include all customs documentation
- Declare as “Returned Goods” to avoid duties
- Refund excludes original international shipping
- Damaged/Defective Items
- Report within 48 hours of delivery
- Provide photos of damage/defects
- We cover return shipping costs
- Replacement or full refund offered
- Return Shipping
- US customers: prepaid label provided
- International: self-arranged returns
- Recommend insured/trackable methods
- Not responsible for lost return packages
- Special Cases
- Wrong items received: we cover all costs
- Holiday extensions: 30-day window
- Lost packages: investigation required
For complete policy details and return initiation, visit your account portal at handcraftedsclothing.com. We reserve the right to refuse returns that don’t meet policy requirements.